202 – Workplace Violence Prevention

Description

Workplace violence is a recognized occupational safety and health concern that may include physical assault, threats, intimidation, harassment, verbal abuse, or other threatening or disruptive behavior occurring in connection with the workplace.

This training provides employees, supervisors, and managers with awareness of workplace violence hazards, warning signs, prevention strategies, reporting procedures, and appropriate actions before, during, and after a workplace violence incident.

Workplace violence may involve employees, former employees, customers, clients, patients, visitors, contractors, members of the public, or individuals who have a personal relationship with an employee. Risk factors vary depending on the workplace, industry, job duties, work environment, and interaction with the public.

Training topics may include:

• Workplace Violence Awareness
• Types and Sources of Workplace Violence
• Workplace Risk Factors
• Recognition of Warning Signs and Concerning Behavior
• Threats, Intimidation, Harassment, and Aggressive Behavior
• Verbal Conflict and De-Escalation Principles
• Employee Responsibilities
• Supervisor and Management Responsibilities
• Reporting Threats and Concerning Behavior
• Emergency Communication and Notification
• Emergency Action Procedures
• Evacuation, Shelter, and Workplace Emergency Considerations
• Access Control and Workplace Security
• Working Alone and Isolated Work Areas
• Protection of Employees and Visitors
• Incident and Near-Miss Reporting
• Post-Incident Procedures
• Documentation and Investigation
• Confidentiality and Information-Sharing Considerations
• Workplace Violence Prevention Policies and Procedures

Employees should understand how to recognize and report threatening or concerning behavior, how to obtain assistance, and what actions to take during an emergency in accordance with employer procedures.

Employees should not be expected to place themselves in unnecessary danger or physically intervene in violent incidents unless specifically trained, authorized, and assigned to perform such duties.

Employers should evaluate workplace-specific risk factors and implement appropriate engineering controls, administrative controls, work practices, security measures, employee training, communication procedures, and emergency-response measures based on identified hazards.

Workplace violence incidents resulting in occupational injuries, illnesses, or fatalities may also be subject to applicable OSHA injury and illness recordkeeping and reporting requirements.

This training is intended to supplement, not replace, the employer’s workplace violence prevention program, emergency action procedures, security procedures, site-specific training, company policies, or applicable federal, state, or local requirements.

Completion of this course does not qualify an individual to perform law-enforcement, security, emergency-response, threat-assessment, or other specialized duties requiring additional training, licensing, certification, or employer authorization.